Last Updated: [Insert Date]

Welcome to Plants Sales Store (www.cheapplantsshop.com). By accessing our website and making purchases, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Website Use and Access

1.1 Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s functionality
  • Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, especially with live plants. Colors may vary depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Live Plant Care

Important: Live plants require proper care upon arrival. We cannot guarantee plants’ survival after delivery as this depends on environmental factors beyond our control.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time before accepting your order.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. By providing payment information, you confirm you have permission to use the payment method.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally except to certain Asian and remote regions. Please check our Shipping Policy for details.

4.2 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.3 Shipping Options

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs.

4.4 Receiving Your Order

Please inspect your order immediately upon delivery. Report any damage within 48 hours to qualify for replacement.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of receipt if:

  • The item is unused and in original condition
  • The original packaging is intact
  • You provide proof of purchase

5.2 Non-Returnable Items

The following cannot be returned:

  • Live plants (including Artichoke Plants, Asparagus Plants, Brassica & Leafy Green Plants, and All Other Vegetable Plants)
  • Seeds (including All Other Vegetable Seeds and Brassica & Leafy Green Seeds)
  • Personalized or custom items
  • Items marked “final sale”

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for return authorization (2 business days)
  3. Ship items to our return address with RMA number

Return shipping costs are your responsibility unless the return results from our error.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return:

  • Credit/Debit cards: 3-5 business days
  • PayPal: 24-48 hours

Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website (text, images, logos, etc.) is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

7. Limitation of Liability

Plants Sales Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss or damage to plants after delivery
  • Errors in product descriptions beyond our reasonable control
  • Events beyond our reasonable control (force majeure)

Our total liability for any claim shall not exceed the purchase price of the relevant products.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Plants Sales Store
70 Grosvenor House
Gloucester, GB GL4H 6AT
Email: [email protected]

Thank you for choosing Plants Sales Store for your gardening needs!