At Plants Sales Store, we’re committed to making your gardening experience as smooth and enjoyable as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship globally (excluding some Asian and remote regions) using reliable carriers to ensure your gardening supplies arrive safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Gardening Tip: While waiting for your delivery, why not prepare your garden space? Clear the area and ensure proper sunlight for your new plants!

Returns & Exchanges

We want you to be completely satisfied with your gardening purchases. If you’re not happy, we offer a simple returns process for most items.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • You must have the original receipt or proof of purchase

Non-Returnable Items

Due to their nature, we cannot accept returns for:

  • Live plants (including Artichoke Plants, Asparagus Plants, Brassica & Leafy Green Plants, and All Other Vegetable Plants)
  • Perishable goods (seeds including All Other Vegetable Seeds and Brassica & Leafy Green Seeds)
  • Personalized or custom-made items
  • Items marked as “final sale”

Important: We carefully inspect all plants before shipping. If you receive damaged or unhealthy plants, please contact us immediately at [email protected] with photos.

How to Return an Item

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our template below.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Return: Securely pack the item(s) in original packaging with the RMA number clearly visible.
  4. Ship Your Return: Send to our return address using a trackable service. Return shipping costs are your responsibility unless the return is due to our error.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Plants Sales Store Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number] placed on [Order Date]).

Item(s) to return: [Product Name] [Quantity] [Reason for return]

Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps to complete this return.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refunds: Issued to your original payment method:
    • 3-5 business days for credit/debit card refunds
    • 24-48 hours for PayPal refunds
  • Exchanges: We’ll ship your replacement using your preferred method. If exchanging for a higher-value item, we’ll contact you for the difference.

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive damaged or incorrect products:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the issue and packaging
  • We’ll arrange a replacement/refund and provide a prepaid return label if needed

Return Shipping Address

Plants Sales Store Returns
70 Grosvenor House
Gloucester
GB GL4H 6AT

Happy Gardening! For any questions about our policy, contact our friendly team at [email protected].

The Plants Sales Store Team